Payment by bank cards is carried out through
VISA and MasterCard cards are accepted for payment
The online payment service is carried out in accordance with the Rules of the international payment systems Visa and MasterCard on the principles of confidentiality and security of payment, for which the most modern methods of verification, encryption and data transmission over closed communication channels are used. Bank card data is entered on a Freedompay secure payment page.
On the page for entering bank card data, you will need to enter the card number, cardholder name, card expiration date, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All the necessary data is printed on the card itself.
The three-digit security code is three digits located on the back of the card.
Then you will be redirected to your bank’s page to enter the 3DSecure code, which will be sent to you via SMS. If you have not received the 3DSecure code, you should contact the bank that issued your card.
Cases of payment refusal:
○ the bank card is not intended for making payments via the Internet, which you can find out by contacting your bank;
there are insufficient funds to pay on the bank card. You can find out more about the availability of funds on the bank card by contacting the bank that issued the bank card;
the bank card details were entered incorrectly;
the bank card has expired. The card expiration date is usually indicated on the front of the card (this is the month and year until which the card is valid). You can find out more about the card expiration date by contacting the bank that issued the bank card;
For questions about payment using a bank card and other questions related to the operation of the site, you can call the following phone number: +7 7758133887.
The personal information you provide (name, address, phone number, e-mail, bank card number) is confidential and will not be disclosed. Your credit card details are transmitted only in encrypted form and are not stored on our Web server.
Return Policy
Cash refunds are not allowed when paying by card. The return procedure is governed by the rules of international payment systems.
The return procedure is governed by Article 14 of the Law «On the Protection of Consumer Rights».
○ The consumer has the right to refuse the goods at any time before their transfer, and after the transfer of the goods — within 3 days;
○ Return of goods of proper quality is possible if their presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods are preserved;
○ The consumer does not have the right to refuse goods of proper quality, having individually defined properties, if the specified goods can be used exclusively by the person purchasing them;
○ If the consumer refuses the product, the seller must return the amount of money paid by the consumer under the contract, excluding the seller’s expenses for delivery of the returned product from the consumer, no later than ten days from the date of the consumer’s request;
To return funds to a bank card, you must fill out the «Application for Refund of Funds», which is sent by the company upon request to the email address and send it along with a copy of your passport to support@bookstagram.kz
The refund will be made to the bank card within 21 (twenty-one) business days from the date of receipt of the «Application for Refund of Funds» by the Company.
To return funds for transactions carried out with errors, you must submit a written application and attach a copy of your passport and checks/receipts confirming the erroneous debit. This application must be sent to support@bookstagram.kz
The refund amount will be equal to the purchase amount. The period for consideration of the Application and refund of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days excluding holidays/weekends. 4. Rules for delivery of goods.
Availability of information on the electronic showcase of the Online Store on the delivery of goods (receipt of work, services), such as terms, methods, as well as any other information necessary to obtain a clear idea of the delivery of goods (receipt of work, services) after payment using a card.